Divining the Golden Gate

Golden Gate Bridge by @notbangalore

Golden Gate Bridge

The last time I was in San Francisco, I was determined to make my way out to spend time on the Golden Gate Bridge. I had driven over the bridge before, and I had seen it from afar, but I had never walked out on it.

This visit to the West Coast was brief, and the last day of the trip showed up suddenly. I was staying with a friend who lived a little ways south (and who was working), so I decided to take the train into the city by myself and figure out how to get over to the bridge, even if it meant walking a few miles to get there. I consulted one of those guide books, which said, in clear language, don’t try to get there on foot or by public transportation; take a cab or rent a bike. But I’ve never been very good at following someone else’s script. Continue reading

Tip: how not to email a change of address

So it’s time to change your email address and let everyone know you’ve moved. Here are a few things to avoid when you’re sending out that notice

email-change-highlight

Case in point: bad email change

Sending from your old address: Sending the message from your old address is a bad idea because it reinforces your presence at the old address. If someone replies to your message, their reply goes to the old address. It also tends to make it harder for your recipients to add your new address to their contacts. Some people do this because they haven’t imported their contacts to their new account yet. Continue reading

Free/open Apple Classes at BestBuy

Apple classes at BestBuyDo you have a Mac or an iPad and struggle with the basics? I’m always happy to help, but you might think about checking out these free classes. The BestBuy store on Independence Blvd. in Virginia Beach has an Apple rep regularly in the store offering free classes in things like “Mac Basics” and “iPad Basics.” Help build your foundation of knowledge—for free! If there’s another BestBuy closer to you, you might ask if they offer something similar. But if you live in Hampton Roads and the Independence store is not too far from you, this might be just the thing for you!

Tip: Look before you leap

search-results

Canon support? Mostly not.

Here’s my big tip of the day: When you do Internet searches, look before you leap!
Look the picture here, taken from Google search results for Canon Support.
The blue underlined “links” are what you click to go to any of the results.
The green parts are how you look before you leap; they show the URL, or the web address, of each search result.
All of these may look like Canon Support, but only one of them is! Continue reading

Read it, or write it, or take your chances

outlook dot comThe classic line: “Something came on, and I pushed it, and I didn’t read it, and now I don’t know what’s going on.”

What was going on in this case was a user dealing with Microsoft changing Hotmail to Outlook.com. He may have been a little less thrown if he’d read the message about the change.

When you see a message appear on your screen, read it. Think about writing it down, since you may not understand it, and after you click a button, you probably won’t remember what it said.

Whether you either (or neither) of these things, if you find yourself stuck, I’m happy to help get you unstuck.

Nip it in the bud

errorA word of advice, folks: when you have a problem with your computer, nip it in the bud! Don’t let it fester and get worse and worse, because the worse it gets, the harder the problem is to solve. Promise me, okay? I love helping you, and I like to spare you the unnecessary heartbreak of a fouled-up system that can’t get fixed.  –Eileen

Add Lexmark to the “avoid” list

printersMany of you have heard my disclaimer for HP printers. It goes like this: If need my help for trouble with your HP printer, understand that it can take several hours (or more) to troubleshoot the problem, which may not result in a solution. I will be charging for all of that time, as I have given away too much time in the past, feeling like it shouldn’t take that long to solve a problem with a printer. HP’s printer software seems to get bigger and buggier every year. You couldn’t pay me to have one. Continue reading